Privacy Policy

Vivid Minds Psychology is a psychology practice operated by Candice Mayer, a registered psychologist (AHPRA Registration No. PSY0002636206). We provide psychological assessment and intervention services on the Sunshine Coast and via Telehealth across Australia.

Our practice is located at Sunshine Coast Allied Health Rooms, 10/27 Evans Street, Maroochydore QLD 4558. You can contact us at [email protected] or 0450 657 946.

We may collect the following types of personal information:

Contact details including your name, phone number, email address, and postal address. Appointment and booking information including dates, times, and service type. Health information including referral details, Medicare or NDIS information, and information relevant to your psychological care. Payment information including billing details and Medicare rebate information. Communications you send us via our website contact form or by email or phone.

Health information is considered sensitive information under the Privacy Act and is treated with the highest level of care and confidentiality.

We collect personal information directly from you when you: complete our online contact or enquiry form; make a booking through our website or via Halaxy; attend an appointment or consultation; communicate with us by phone or email; or provide a referral or intake form.

We may also collect information from third parties such as your referring GP, specialist, or NDIS plan manager, where you have consented to this or where it is necessary for your care.

We use your personal information to: provide psychological services and manage your care; process bookings and payments; communicate with you about appointments and services; comply with our legal and professional obligations as a registered health practitioner; submit Medicare or NDIS claims on your behalf where authorised; and respond to your enquiries.

We will not use your information for marketing purposes without your explicit consent.

We will not disclose your personal information to third parties without your consent, except where required or permitted by law. This may include: your treating GP or other health professionals involved in your care (with your consent); Medicare Australia or Services Australia for billing purposes; NDIS or your NDIS plan manager where applicable; and regulatory bodies such as AHPRA where required by law.

In limited circumstances, we may be required to disclose information without your consent — for example, where there is a serious and imminent risk of harm to you or another person, or where we are required to do so by a court order or other legal obligation.

Your personal information is stored securely using Halaxy, a cloud-based practice management platform that complies with Australian privacy and health records legislation. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Clinical records are retained for a minimum of 7 years from the date of last service (or until a minor client turns 25, whichever is later), in accordance with professional and legal requirements.

You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us at [email protected].

We will respond to access and correction requests within a reasonable timeframe. In some circumstances, we may be unable to provide access — for example, where doing so would pose a serious threat to health or safety, or where the information relates to legal proceedings.

Our website may collect non-identifiable information such as browser type, pages visited, and time spent on the site for the purpose of improving the website experience. We do not use this information to identify individual users.

Our website may use cookies to improve functionality. You can disable cookies through your browser settings, though this may affect some features of the site.

If you have a concern about how we have handled your personal information, please contact us in the first instance at [email protected]. We will endeavour to resolve your concern promptly and fairly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.